1. Custom products
Made-to-order items (engraving, personalized print) are non-returnable except for manufacturing defects or shipping damage.
Returns & Exchanges
Product return conditions
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2. Reporting window
Report any issue within 7 days of delivery with supporting photos. Each case is reviewed individually.
3. Exchanges
If approved, we will remake the item or replace it with a similar product subject to material availability.
4. Return requests
Submit a return request from your account or the returns page. Our team will respond within two business days.
Last updated: June 2026 — Questions: Contact us